Tavon B.

“My family and I returned home Saturday afternoon to an increasingly warm home. After checking the thermostat, the 80 degree reading, and an inability to adjust the thermostat using the control panel UI, confirmed there was an issue with our A/C. Yes, I was concerned for my family’s comfort, but the struggle to find available and professional service on a Saturday evening sent the concern from my head to my pocket. I thought “this is going to be a PITA as well as a costly “. Then I found James and his fleet of expert technicians at Service Edge. James contacted me as he went through his list of remaining service calls for that evening. While James was unable to send someone to my home immediately, his incredible professionalism and concern for my experience was on full display. I was impressed/moved by the way James spoke to me as if he sincerely cared about my family and I. He offered advice on things I could do to make my family comfortable while he schedules a technician to arrive at my home the next morning. Still, I was concerned my lack of HVAC technology would make me a victim of inflated pricing or unnecessary charges … after all, I was in somewhat of a desperate situation waving a blank check in search of assistance. The next morning, I received a text message and call from Tavon. Upon arrival at my home, Tavon was very professional in his communication, dressed in his clean uniform, and careful not to disrupt my family as he entered our house. After checking the unit, I was convinced Tavon must be Service Edge’s best technician. He was ultra knowledgeable about the HVAC industry, my A/C unit itself, and the work required to properly correct my issue. Tavon was a blessing. As he explained the issue with my unit, he carefully detailed the steps taken to diagnose my problem, activity required for the repair, the time required to complete the work, and the cost of the repair/service. The part required to fix my unit was not on his truck, but Tavon called to be certain it was available at the shop. Tavon promptly returned the next morning (exactly when he said he would), professionally completed the repair (exactly as he described the day before), and the closed with a thorough explanation of all work completed. I was so impressed by his professionalism and self-confidence. He knew what he was doing, understood my experience, and took care of things with very positive spirit. Too often, you get repair folks at your home who act like the last thing they want to do is deal with your problem. James, Tavon, and the Service Edge family are GOOD people. They offer great service for a reasonable price. NO, their skilled work was not free, however, I’m 100% confident that I received stellar AND honest service at a fair and reasonable price. Thank You, Tavon !! I now know more about my A/C unit. If ANYTHING happens, I will be calling Service Edge for assistance with ZERO hesitation.”